Documentation and driver requirements

Is there a maximum age limit to reserve a vehicle?

No. But drivers who are 75 years old or older must have to purchase the Premium pack.

How old do I have to be to hire a car with CarGest?

You must have at least:
- 21 for vehicle groups A to C.
- 23 for vehicle groups D to G.
- 25 for all other vehicle groups.

How old must my driving license or that of the drivers reflected in the contract be?

Driving license must be at least 2 years old.

How do I know if my driving license is valid to drive in Spain?

If the driving license is in Roman characters and legible, we will consider it valid for rent. But, we want to remind you that the authorities may request an international driving license if your license is not issued by a country of the European Union or one that is part of an agreement. We recommend that, in this case, you also take your international driving license with you.

What documentation do I need to be able to collect the vehicle?

National identity document
The main driver and all of the drivers reflected in the contract must present their national identity document (EU residents only), their passport or an equivalent and valid physical document as proof of identity.

If the document is not in Roman characters, it must be accompanied by a sworn translation.

Driving license
All drivers reflected in the contract must physically present their original driving licence, European or from countries adhering to an agreement, which is valid and with Roman characters.
If these requirements are not met, an international driving licence must be presented. Faxed or photocopied driving licenses will not be accepted.

Pick up and drop off

What time can I return the vehicle?

Vehicle return is available 24 hours a day, regardless of office hours. We have a free shuttle bus available to take you to the airport if required.

There is an additional cost if the time to deliver or return the vehicle is outside office hours.

Below are the rates according to the delivery time, which you will also find when you select the time to return the vehicle during the booking process:

08:00 - 20:59 → No charge → Place: Avenida Comandante García Morato, 32
21:00 - 06:59 → 30€ (VAT included) | Place: Avenida Comandante García Morato, 20 (Easy Parking *)
07:00 - 07:59 → 15€ (VAT included) | Place: Avenida Comandante García Morato, 32

* Important: In case the return of the vehicle is between 21:00h and 06:59h, the place of return is at Easy Parking, located at Avenida Comandante García Morato, 20.

What time can I pick up the vehicle?

Vehicle collection is available 24 hours a day, regardless of office hours. We have a free shuttle bus available for airport transfers if required.

There is an additional charge if the pick-up time is outside office hours. Our pick-up office is located at Avenida Comandante García Morato, 42.

Below are the rates according to the pick-up times, which you will also find when you select the pick-up time during the booking process:

08:00 - 20:59 → No extra cost.
21:00 - 23:59 → 24,20€ (VAT included)
00:00 - 07:59 → 48,40€ (VAT included)

If I return the vehicle before the end date, will I be refunded for the unused days?

No, if you return the vehicle before the agreed date, we do not refund the amount corresponding to the unused days.

Can someone else pick up a reservation in my name?

No, it is essential that the holder of the reservation and the main driver are present at the time of collection or we will not be able to deliver the vehicle. If there is an additional driver, they will also have to be present at the time of delivery so that they can also sign the contract.

Can I drive outside the peninsula?

No, it is prohibited to take the vehicle outside of the Iberian Peninsula (excluding Gibraltar and Portugal) unless prior written authorization has been obtained from us (ECARGEST S.L.).

Insurance for traveling to Gibraltar: €6.05/day (VAT included)

Insurance for traveling to Portugal: €12.10/day (VAT included)

Leaving the Spanish area of the Iberian Peninsula incurs a penalty of €200 + VAT per day outside the permitted zone.

What should I do when I arrive at the airport?

You should take the airport exit and head to the courtesy bus stop. However, if when you arrive at the pickup area, the minibus is not there, please contact us at +34 952 17 35 20.

Do I have a grace period to return the vehicle?

Yes, we offer a grace period of 120 minutes from the time stated in your contract to return the vehicle. Beyond this grace period, you will have to pay the amount corresponding to one day's rental at the current rate.

Can I return the vehicle to a different office than the one where it was collected?

Under normal circumstances, no. But you can contact us to assess your situation. We will do our best to adapt to it.

What should I do if I am late to pick up the vehicle?

If you are late to pick up the vehicle, you have 3 hours from the scheduled pickup time of the reservation to collect the vehicle at the office. After these 3 hours, if you have not notified us at booking@cargest.com of the pickup time change, the reservation will be breached and considered a 'no show'. This means you can collect your vehicle depending on its availability.

In case of a flight delay, if you have not communicated the flight number before the start of the rental, we cannot guarantee the pickup service outside office hours.

Is there delivery of vehicles outside the office?

For delivery and collection of vehicles outside the office, please contact us on +34 952 173 520 or at booking@cargest.com. This service will be available depending on demand, pick-up/drop-off location or time of year.

How can I get from Malaga airport to the CarGest offices?

We are located at Avenida Comandante García Morato, 42. After visiting the courtesy stop, we will pick you up in our shuttle bus to transfer you to our office, just a few meters from Malaga-Costa del Sol Airport (AGP), so you can pick up your rental car hassle-free. Of course, you will also have this free service when you return your car, taking you back to the terminal.

What are the hours of the CarGest offices?

Our office hours are from 8:00 a.m. to 9:00 p.m. every day of the year, although the vehicle delivery and collection service is available 24 hours a day.

Doubts about the reservation

What happens if my flight is delayed?

By providing us with your flight number, we can check the estimated time of arrival in case of any delays.

If the delay results in the delivery of the vehicle outside of office hours, you will be required to pay the corresponding additional charges. The fee for out-of-hours collection is as follows:

08:00 - 20:59 → No cost
21:00 - 23:59 → €24.20 (including VAT)
00:00 - 07:59 → €48.40 (including VAT)

What is included in the "Premium" rental price?

The rental price includes unlimited mileage, equal / equal fuel policy, comprehensive insurance without excess, taxes (VAT 21%), 24-hour roadside assistance, free additional driver.

What extras can I include in CarGest?

The extras that you can include in CarGest are baby seat, booster seat, maxi cosi, snow chains, GPS navigator, additional driver, and golf club rental (please consult for information).

Can I rent a roof rack or bike rack?

No, we do not offer this service and its installation in our vehicles is not authorized.

Can I bring my pet in the rental car?

Yes, you can travel with your pet, but you have to respect the current regulations set by the DGT (carrier or safety harness). In addition, no modification can be made to the vehicle.

If you decide to travel with your pet, remember that animal hair is one of the reasons for the special cleaning charge, so we recommend that you remember to vacuum the vehicle before returning it.

Can I reserve infant or baby seats?

Yes, you can add elevators, child seats and maxi cosi for different age groups from the "extras" section on our website when you are making the reservation. In this way, you can travel with the little ones comfortably and safely.

Can I smoke in the rental car?

No, smoking is not allowed inside the vehicles. If the vehicle smells of tobacco at the time of delivery, a penalty of € 300 plus VAT will be applied.

Can I hire an additional driver for my reservation? Is there a maximum number of drivers per reservation?

Yes, you can add an additional driver from the "extras" section on our website when you make your reservation.

In the Premium package there is an additional driver included at no extra cost.

Can I reserve a GPS?

Yes, you can reserve a GPS for any of our cars. You only have to indicate it by phone or on our website in the "extras" section.

Is there unlimited mileage?

It depends on the rate you hire. In our case, the Premium rate have free unlimited mileage per day. The basic rate has 100 free KM per day that if exceeded has an additional cost of €0.50 per kilometer.

What is the maximum days per rental?

The maximum rental period per contract with the same vehicle will be 30 days. For contracts of more than 30 days, consult by email at booking@cargest.com or by phone +34 952 17 35 20.

Can I make a reservation through the web to pick up the same day?

To reserve a vehicle on the same day, you must contact us by calling +34 952 17 35 20 where we can confirm your reservation, as long as vehicles are available.

Do I have a better price if I book in advance?

Of course, since our prices are calculated on a daily basis and according to the availability of our fleet at all times.

I have made my reservation for my rental car but have not received any confirmation.

If it has been more than 48 hours since you made your reservation and you have not received the confirmation email, it is probably that it has been blocked by the anti-spam filter of your email account. Check if our e-mail is in the spam, junk or junk mail folder of your mail. If so, configure your account so that your filter does not block emails from cargest.com. If the confirmation email is NOT in the spam folder, send us an email informing about the incident to booking@cargest.com or contact us at +34 952 17 35 20.

How can I know if my reservation is confirmed?

Whether you have made it online or via e-mail, you will receive an e-mail confirming your reservation within 24-48 hours of your request. Please check your spam / junk folder. In case no email or notification has reached you, please contact us at booking@cargest.com or by calling +34 952 17 35 20.

How do I book a rental car in Malaga?

The easiest and fastest way is by filling in the form that you can find by clicking on 'book rental car in Malaga'. You will have to indicate the day and time of both the pick-up and the delivery time as long as there is availability on those dates. You will also have to choose the vehicle that best suits your needs or preferences. It is okay if you do not provide the other details, for example, passport details, driver's license, or even your payment details. You can provide them when you pick up your car at our offices.

How long in advance should I rent a car in Malaga?

We recommend booking between 5 and 6 weeks in advance although, depending on the availability of the vehicles, you can book up to a day before.

Cancellations and modifications

Can I modify my booking?

Yes, you can do this by sending an email to booking@cargest.com with the booking details, with the name of the person who made the booking, dates, enrolment and booking number along with the necessary modifications, if you provide us with more information it will take us less time to process and respond to you.

How can I cancel my booking with CarGest?

If you have made your booking directly with us, you can cancel it free of charge. To cancel your booking you have two options:

Access our website and, in the section "My bookings", choose the option "Cancel reservation" for the booking you wish to cancel. Once you have selected this option, a prompt will appear to confirm that you want to cancel the reservation. You must click on "cancel this reservation". Afterward, a confirmation prompt will appear, and once the cancellation process is complete, you will receive an email in your inbox.

Alternatively, you can send a cancellation request to booking@cargest.com, and we will proceed with the cancellation.

Can I extend the days of my reservation once the rental has started?

Yes, extensions are allowed in any of the offered packages as long as the vehicle is available. The price will be calculated based on the current rate.

How can I cancel my booking if I have made it with an intermediary?

If you have made the reservation through an intermediary, you must contact them to manage the cancellation of your reservation.

Can I modify the conditions of my contract once the rental has started?

Yes, you can modify some conditions of your reservation such as adding one or more additional drivers (up to the allowed limit), acquiring accessories (such as child seats), modifying your extras, or extending the rental, all subject to availability. However, depending on the type of extra you want to contract, you may need to come to our offices.

Rental cars

Does CarGest rent motorcycles?

No, we currently do not offer motorcycle or similar vehicle rental services.

Does CarGest rent vans?

Yes, in our list of vehicles it is possible to find vans with up to 9 seats, although we remind you that they cannot be used for commercial purposes or for the transport of goods or people.

What environmental mark do the vehicles have?

The vehicles are marked with the corresponding environmental badges: 0 and ECO stickers, with which you can move freely around the city, and sticker C.

Does CarGest have Electric Vehicles?

Yes. In our fleet we have several models of 100% electric vehicles whose availability will depend on the date selected for the reservation. The necessary charging cables are included in the vehicles. The vehicles are delivered fully charged.

Does CarGest have Hybrid Vehicles?

Yes, we have various hybrid models in our vehicle list, but their availability will depend on the date on which the reservation is intended.

Does CarGest have Automatic Vehicles?

Yes, in our vehicle list it is possible to find automatic vehicles, although their availability will depend on the time of year in which you intend to make the reservation.

Does CarGest have Diesel Vehicles?

Yes, in our fleet you can find diesel vehicles, but their availability will depend on the dates chosen for the rental period and can only be confirmed when picking up the vehicle.

Can I choose the specific model of the vehicle?

No. We guarantee the reserved vehicle category but not the model.

Coverage and roadside assistance

Why was I charged for a special cleaning?

If when you deliver the vehicle it needs a cleaning that requires the exit of the vehicle from its usual wash cycle, we will apply a cleaning charge of up to € 150.

Can I have the vehicle repaired on my own?

No. First, you have to contact our roadside assistance service as the vehicle cannot be repaired without prior authorization from us.

If I suffer a breakdown, do you offer a replacement car?

In case of breakdown, we will offer you a vehicle exchange at our office.

What happens if I get a ticket during my rental?

If you have been fined during the period of your hire, we will immediately pass your details to the relevant authority so that they can pass the fine on to you as soon as possible.

You will therefore be responsible for paying the amount of the fine plus a €40 (including VAT) administration and handling fee.

What happens if my vehicle is stolen?

You have to immediately inform the relevant authorities and file a police report. Then you have to notify CarGest of the theft and return the vehicle keys within a maximum period of 24 hours.

What do I have to do if my car has an accident or breakdown?

You have to notify CarGest within a maximum period of 24 hours of any damage caused to the vehicle and follow the established procedure indicated in the "Insurance" section of our Terms and Conditions of Use.

Does CarGest have 24-hour roadside assistance?

Yes, in the Premium rates, 24-hour roadside assistance is included in the price.

How can I contact roadside assistance?

During office hours (8:00 to 21:00) call our customer service telephone number +34 952 17 35 20. Outside of these hours, call the assistance telephone number that appears in the contract.

What is roadside assistance?

This is a 24-hour assistance service in the event of a breakdown/accident on the road. In case of contracting the Premium Pack this service will be completely free of charge. If you opt for the Basic Pack, this service will be charged according to the type of assistance required.

What if I have insurance with an intermediary?

In case of having contracted the insurance with an intermediary, you will have to give a deposit at the time of delivery of the vehicle. In the event of an accident, the deposit will be initially executed in full and in the event that the damage caused exceeds this amount, you will have to take charge of it. In this case, the client will have to claim the amount of the damages from the intermediary.

For this reason, we always recommend our clients to take out insurance with us.

What types of coverage do you have?

Premium Pack: the cost of repairs that can be carried out in situ at the place of the breakdown, the change of vehicle at the CarGest office, towing service for the towing of the vehicle and the taxi to our office is included free of charge.

Basic Pack: the same services are available as for the Premium Pack, but they are included in the price, so if you need them, they will be paid extra.

Payment and deposit methods

What is the difference between franchising and deposit / bail?

The franchise is the amount you will need to pay in case the car suffers an accident, theft, or significant damage. The deposit is an economic retention that the company holds from the customer to cover damages not covered by the insurance, such as negligence on the part of the drivers.

How much will the franchise have?

It depends on the model-group of vehicles contracted, the franchise may vary.

Can they retain my deposit if my card is a debit card?

Yes, as long as the card has sufficient funds.

How long does it take for you to unlock the deposit?

After the return, once the vehicle has been checked, the deposit is immediately unblocked. Occasionally, depending on the issuing bank of the card, the unblocking may take up to a maximum of 30 calendar days to appear in your account.

Can I eliminate the franchise?

Yes, by contracting our "Premium" rate.

What are franchise and pre-authorization?

The excess is the maximum amount (always subject to the legal conditions of the insurance companies) for which the holder will be liable in the event of an accident or damage and the deposit is the amount that is blocked on the card. Both may vary depending on the group of vehicles or the tariff contracted and may or may not coincide.

Can I use multiple cards to pay?

Yes. You can use different or multiple cards to pay.

Do I need to leave a deposit to collect my hire car in Malaga?

Yes, you have to leave a deposit to collect your car.

At CarGest we offer you the possibility to hire a car in Malaga without excess, for this you must choose the option "PREMIUM PACK". With this option we ask for a deposit detailed below to cover negligence on the part of the driver, for example, to cover loss of keys, wrong refuelling, etc.

Depending on the group of vehicle hired the deposit will be:

Groups A-D: 300€.
Groups E-F1: 450€.
Groups F2-GA: 600€.
Groups H-JA: 800€.
Groups L-L2: 1500€.
Groups L3-L4: 2000€.

Can I rent a car for someone else? What if I don't have a driving license?

No, you cannot hire a car for someone else. It is essential that the person booking the vehicle is the main driver and has a valid driving licence.

Can I pay with a debit card?

Yes, there is no problem in paying the cost of your rental with a debit card. However, to request your bank to block the amount corresponding to the deposit or pre-authorization, we will need a credit card.

What are the accepted forms of payment?

At CarGest we accept Visa and MasterCard credit cards, except prepaid cards, to pay for our reservations.

We also accept Visa and MasterCard debit cards if there is enough balance.

Do I need a credit card for car hire at Malaga airport?

You do not need a credit card to make the booking. To make the payment, we accept Visa and Mastercard.

Fuel policy

Is there a penalty if I don't deliver the tank with the same amount of fuel?

Yes, there is. If you don't return the tank with the same amount of fuel received, a charge of 10€ + corresponding VAT for refueling service plus the value of the fuel will be applied.

How is the amount of fuel calculated when returning the vehicle?

The unit of measurement for the fuel tank will be for each 1/8th of a full tank of the vehicle.

What is the amount of the fuel tank?

Depending on the model and the price of petrol at that time, the cost of fuel can vary.

What is the equal-fuel return system?

It involves returning the vehicle with the same amount of fuel that it had at the time of collection when starting the rental. In case of not returning with the same amount, the corresponding amount will be charged plus the refueling service.

Is the cost of the fuel tank included in the price of the online reservation?

No. The vehicle delivered will have with a minimum of ¼ fuel. There is no charge for the refueling service and the customer will have to return it with the same amount of fuel. In case of not returning with the same amount, the corresponding amount will be charged plus the refueling service.

Our rates

What does the Premium rate include?

The Premium rate is the best all-inclusive option. It includes a same/same fuel policy, fully comprehensive insurance WITHOUT excess, FREE roadside assistance, unlimited mileage and a FREE additional driver so you can enjoy worry-free travelling.

What does the Basic rate include?

The Basic rate is our cheapest option. Includes equal - fuel policy, damage insurance WITH excess, roadside assistance WITH cost and 100 free kilometers per day.

What rates are available in CarGest?

We have two types of rates for you to choose the one that best suits your needs: Basic rate and Premium rate.

All our rates have a free minibus service to transfer customers from the airport to the CarGest office and two hours of courtesy.

How much does it cost to hire a car at Malaga Airport?

Renting a car at Malaga Airport costs an average of €9.59 per day, although this value may vary depending on the season, the vehicle, and the conditions.

Doubts about lost property

How can I get the object back?

You can come to pick it up at the airport, or you can send a duly identified family member or friend to pick it up, or you can contract the collection through a courier service.

What should I do if I have forgotten an object in the vehicle?

If you have forgotten any personal object in the rental vehicle, you can send an email to booking@cargest.com or call +34 952 173 520, indicating a description of the object, the contract number and the rental dates.

Unfortunately, from CarGest we are not responsible for the loss or damage of personal property left or forgotten in the vehicle during the rental period.