FAQs

Documentation and driver requirements

Is there a maximum age limit to reserve a vehicle?

No. But drivers who are 75 years old or older must have to purchase the Premium pack.

How old do I have to be to hire a car with CarGest?

You must have at least:
- 21 for vehicle groups A to C.
- 23 for vehicle groups D to G.
- 25 for all other vehicle groups.

How old must my driving license or that of the drivers reflected in the contract be?

Driving license must be at least 2 years old.

How do I know if my driving license is valid to drive in Spain?

If the driving license is in Roman characters and legible, we will consider it valid for rent. But, we want to remind you that the authorities may request an international driving license if your license is not issued by a country of the European Union or one that is part of an agreement. We recommend that, in this case, you also take your international driving license with you.

What documentation do I need to be able to collect the vehicle?

National identity document
The main driver and all of the drivers reflected in the contract must present their national identity document (EU residents only), their passport or an equivalent and valid physical document as proof of identity.

If the document is not in Roman characters, it must be accompanied by a sworn translation.

Driving license
All drivers reflected in the contract must physically present their original driving licence, European or from countries adhering to an agreement, which is valid and with Roman characters.

If these requirements are not met, an international driving licence must be presented. Faxed or photocopied driving licenses will not be accepted.

Pick up and drop off

If I deliver the vehicle before the end date, will you return the corresponding part of the reservation to me?

No, if you deliver the vehicle before the agreed date, the proportional part of the reservation is not returned, but no penalty will be applied.

Can someone else pick up a reservation in my name?

No, it is essential that the holder of the reservation and the main driver are present at the time of collection or we will not be able to deliver the vehicle.

If there is an additional driver, they will also have to be present at the time of delivery so that they can also sign the contract.

Can I drive outside the peninsula?

No, it is forbidden to move the vehicle outside the Iberian Peninsula (excluding Gibraltar and Portugal) unless prior written authorization has been obtained from us (ECARGEST S.L.). Leaving the Spanish area of the Iberian Peninsula implies a penalty of € 200 + VAT per day that you have left.

What should I do when the plane lands?

You have 30 minutes to leave the airport and go to the CarGest Minibus, we are aware of flight delays. However, if when you arrive at the pick-up area, the Minibus is not found, please call us at +34 952 17 35 20

Do I have a grace period to return the vehicle?

Yes, we offer a grace period of 120 minutes from the time stated in your contract to return the vehicle. Beyond this grace period, you will have to pay the amount corresponding to one day's rental at the current rate.

Can I return the vehicle to a different office than the one where it was collected?

Under normal circumstances, no. But you can contact us to assess your situation. We will do our best to adapt to it.

What should I do if I am late to pick up the vehicle?

You have 24 hours from the scheduled pick-up time of the reservation to pick up the vehicle at the office. After these 24 hours, the reservation is breached and is considered a "no show". Which means that you can get your vehicle based on its availability.

In the event of a flight delay, if you have not communicated the flight number before the start of the rental, the pick-up service outside office hours cannot be guaranteed.

Is there delivery of vehicles outside the office?

We deliver and collect vehicles in hotels at a cost of € 24.20 (VAT included) per service. The maximum coverage of this service is 20 km from Malaga airport. If you want this service or that we leave your vehicle available at a distance greater than 20KM from the airport, please, contact us at +34 952 173 520

How can I get from Malaga airport to the CarGest offices?

We are located at Avenida Comandante García Morato, 42. We pick you up at the airport in a free minibus and take you to our offices from Monday to Sunday from 8:00 a.m. to 9:00 p.m., a few meters from Malaga-Costa del Sol Airport (AGP), so you can pick up your rental car without worry.

Of course, you will also have this free service when you return your car and we will take you back to the terminal in less than 5 minutes.

How do I pick up my rental car at Malaga airport?

A CarGest minibus will be waiting for you at the airport exit door to take you to the office to pick up your vehicle. If you cannot find the minibus, call us by telephone on +34 952 17 35 20 and someone will pick you up in less than 10 minutes.

What time can I pick up or deliver the car?

Vehicle delivery and collection is available 24 hours a day regardless of office hours.

It is important that you keep in mind that you will have to pay a fee if you deliver it outside of our hours. Below we detail these rates according to the delivery time:

a) 24.20 € (TAX included) per service from 21.01 hrs to 01.00 hrs.
b) 36.30 € (TAX included) per service from 01.01 hrs to 04.00 hrs.
c) 48.40 € (TAX included) per service from 04.01 hrs to 07.00 hrs.
d) 24.20 € (TAX included) per service from 07.01 hrs to 07.59 hrs.

What are the hours of the CarGest offices?

Our office hours are from 8:00 a.m. to 9:00 p.m. every day of the year, although the vehicle delivery and collection service is available 24 hours a day.

Doubts about the reservation

What happens if my flight is delayed?

As we require that you specify your arrival flight number at the time of booking, we can check with the airport at any time if your flight arrives or not at the indicated time, so it does not matter if your plane is delayed, our representative will wait for your arrival.

What is included in the "Premium" rental price?

The rental price includes unlimited mileage, equal / equal fuel policy, comprehensive insurance without excess, taxes (VAT 21%), 24-hour roadside assistance, free additional driver.

What extras can I include in CarGest?

Baby seat, booster seat, maxi cosi, snow chains, navigator (GPS), additional driver and golf clubs, contact us for more information.

Can I rent a roof rack or bike rack?

No, we do not offer this service and its installation in our vehicles is not authorized.

Can I bring my pet in the rental car?

Yes, you can travel with your pet, but you have to respect the current regulations set by the DGT (carrier or safety harness). In addition, no modification can be made to the vehicle.

If you decide to travel with your pet, remember that animal hair is one of the reasons for the special cleaning charge, so we recommend that you remember to vacuum the vehicle before returning it.

Can I reserve infant or baby seats?

Yes, you can add elevators, child seats and maxi cosi for different age groups from the "extras" section on our website when you are making the reservation. In this way, you can travel with the little ones comfortably and safely.

Can I smoke in the rental car?

No, smoking is not allowed inside the vehicles. If the vehicle smells of tobacco at the time of delivery, a penalty of € 300 plus VAT will be applied.

Can I hire an additional driver for my reservation? Is there a maximum number of drivers per reservation?

Yes, you can add an additional driver from the "extras" section on our website when you make your reservation.

In the Premium and Standard packages there is an additional driver included at no extra cost.

Can I reserve a GPS?

Yes, you can reserve a GPS for any of our cars. You only have to indicate it by phone or on our website in the "extras" section.

Is there unlimited mileage?

It depends on the rate you hire. In our case, the Standard and Premium rates have free unlimited mileage per day. The basic rate has 100 free km per day.

What is the maximum days per rental?

The maximum rental period per contract with the same vehicle will be 30 days. For contracts of more than 30 days, consult by email at booking@cargest.com or by phone +34 952 17 35 20.

Can I make a reservation through the web to pick up the same day?

To reserve a vehicle on the same day, you must contact us by calling +34 952 17 35 20 where we can confirm your reservation, as long as vehicles are available.

Do I have a better price if I book in advance?

Of course, since our prices are calculated on a daily basis and according to the availability of our fleet at all times.

I have made my reservation for my rental car but have not received any confirmation.

If it has been more than 48 hours since you made your reservation and you have not received the confirmation email, it is probably that it has been blocked by the anti-spam filter of your email account. Check if our e-mail is in the spam, junk or junk mail folder of your mail. If so, configure your account so that your filter does not block emails from cargest.com. If the confirmation email is NOT in the spam folder, send us an email informing about the incident to booking@cargest.com or contact us at +34 952 17 35 20.

How can I know if my reservation is confirmed?

Whether you have made it online or via e-mail, you will receive an e-mail confirming your reservation within 24-48 hours of your request. Please check your spam / junk folder. In case no email or notification has reached you, please contact us at booking@cargest.com or by calling +34 952 17 35 20.

How do I book a rental car in Malaga?

The easiest and fastest way is by filling in the form that you can find by clicking on 'book rental car in Malaga'. You will have to indicate the day and time of both the pick-up and the delivery time as long as there is availability on those dates. You will also have to choose the vehicle that best suits your needs or preferences. It is okay if you do not provide the other details, for example, passport details, driver's license, or even your payment details. You can provide them when you pick up your car at our offices.

How long in advance should I rent a car in Malaga?

We recommend booking between 5 and 6 weeks in advance although, depending on the availability of the vehicles, you can book up to a day before.

Cancellations and modifications

How can I cancel my reservation?

To cancel the reservation you must access our website and in the "My reservations" section choose the option "cancel reservation" in the reservation you want to cancel.

Once that option is selected, a sign will appear to confirm that you want to cancel the reservation. You must choose "cancel this reservation".

A confirmation poster will appear and, once the cancellation is finished processing, you will receive an email in your email.

You can also do it by calling +34 952 17 35 20 or by sending an email to booking@cargest.com although we recommend the first option as it is faster for you and for us.

Can I extend the days of my reservation once the rental has started?

Yes, extensions are allowed in any of the packs offered as long as the vehicle is available. The prices from that day will be the market price of that new date.

Can I cancel my reservation if I have made it with brokers or intermediaries?

If you have made the reservation through an intermediary, you must contact them to manage the cancellation of your reservation.

Does it have any cost to cancel a reservation?

If you have made your reservation directly with us, without intermediaries, you can cancel it and receive a refund of the total amount of the same if you cancel up to 24 hours before the start date of the rental period.

You can cancel the reservation directly from our website, calling us at +34 952 17 35 20, sending an email to booking@cargest.com or notifying it the "My reservations" section, located in the top menu of your profile.

Can I modify the conditions of my contract once the rental has started?

Yes, you can modify some conditions of your reservation such as adding one or more additional drivers (up to the permitted limit), purchasing accessories (such as child seats), modifying your extras or extending the rental, all subject to availability.

Rental cars

Does CarGest rent motorcycles?

No, we currently do not offer motorcycle or similar vehicle rental services.

Does CarGest rent vans?

Yes, in our list of vehicles it is possible to find vans with up to 9 seats, although we remind you that they cannot be used for commercial purposes or for the transport of goods or people.

What environmental mark do the vehicles have?

The vehicles are marked with the corresponding environmental badges: 0 and ECO stickers, with which you can move freely around the city, and sticker C.

Does CarGest have Electric Vehicles?

Yes. In our fleet we have several models of 100% electric vehicles whose availability will depend on the date selected for the reservation. The necessary charging cables are included in the vehicles. The vehicles are delivered fully charged.

Does CarGest have Hybrid Vehicles?

Yes, we have various hybrid models in our vehicle list, but their availability will depend on the date on which the reservation is intended.

Does CarGest have Automatic Vehicles?

Yes, in our vehicle list it is possible to find automatic vehicles, although their availability will depend on the time of year in which you intend to make the reservation.

Does CarGest have Diesel Vehicles?

Yes, in our fleet you can find diesel vehicles, but their availability will depend on the dates chosen for the rental period and can only be confirmed when picking up the vehicle.

Can I choose the specific model of the vehicle?

When making a reservation with us, in general, you can choose a group of vehicles that include several different models, but with similar characteristics.

Coverage and roadside assistance

Why was I charged for a special cleaning?

If when you deliver the vehicle it needs a cleaning that requires the exit of the vehicle from its usual wash cycle, we will apply a cleaning charge of up to € 150.

Can I have the vehicle repaired on my own?

No. First, you have to contact our roadside assistance service as the vehicle cannot be repaired without prior authorization from us.

If I suffer a breakdown, do you offer a replacement car?

Yes, we offer you a replacement car in our office, but always subject to availability.

What happens if I get a ticket during my rental?

If you have been fined during the period of your rental, we will immediately provide your data to the corresponding authority so that you can receive the penalty as soon as possible.

Therefore, you will be responsible for paying the amount of the fine in addition to a charge of € 40 + VAT included for these management and administration services.

What happens if my vehicle is stolen?

You have to immediately inform the relevant authorities and file a police report. Then you have to notify CarGest of the theft and return the vehicle keys within a maximum period of 24 hours.

What do I have to do if my car has an accident or breakdown?

You have to notify CarGest within a maximum period of 24 hours of any damage caused to the vehicle and follow the established procedure indicated in the "Insurance" section of our Terms and Conditions of Use.

Does CarGest have 24-hour roadside assistance?

Yes, in the Standard and Premium rates, 24-hour roadside assistance is included in the price.

How can I contact roadside assistance?

During office hours (8:00 to 21:00) call our customer service telephone number +34 952 17 35 20. Outside of these hours, call the assistance telephone number that appears in the contract.

What is roadside assistance?

It’s a service in which we provide you with 24H roadside assistance and that includes, free of charge, the cost of any repair that can be carried out on site at the breakdown site, the change of vehicle at the CarGest office, the service of tow truck for towing the vehicle and the taxi to get you to that office.

What if I have insurance with an intermediary?

In case of having contracted the insurance with an intermediary, you will have to give a deposit at the time of delivery of the vehicle. In the event of an accident, the deposit will be initially executed in full and in the event that the damage caused exceeds this amount, you will have to take charge of it. In this case, the client will have to claim the amount of the damages from the intermediary.

For this reason, we always recommend our clients to take out insurance with us.

What types of coverage do you have?

24H roadside assistance with tow truck and taxi coverage to move customers.

Payment and deposit methods

How much will the franchise have?

It depends on the model-group of vehicles contracted, the franchise may vary.

Can they retain my deposit if my card is a debit card?

Yes, as long as the card has sufficient funds.

How long does it take to unlock the franchise?

After the return, once the vehicle has been checked, the excess is immediately unlocked. Sometimes, depending on the bank issuing the card, the unlocking may take up to a maximum of 30 calendar days to appear in your account.

Can I eliminate the franchise?

Yes, by contracting our "Premium" rate.

What are franchise and pre-authorization?

The franchise is the maximum amount (always subject to the legal conditions of the insurance companies) for which the holder will be responsible in case of accident or damage and the pre-authorization of the amount that is blocked from the card. Both may vary depending on the group of vehicles or the contracted rate and may or may not coincide.

Can I use multiple cards to pay?

Yes. You can use different or multiple cards to pay.

Do I need to leave a deposit or franchise to pick up my rental car in Malaga?

At CarGest we offer you the possibility of renting a car in Malaga without excess, for this you must choose the "All Inclusive" option. With this option we only request a deposit of € 300 including VAT to cover loss of keys, wrong fuel refueling, etc.

Can I rent a car for someone else? What if I don't have a driving license?

Yes. The owner of the contract and the bank card have to be the same, but the main driver can be someone else. In this case, both the owner and the main driver will have to be present at the time of collection.

Can I pay with a debit card?

Yes. There is no problem or impediment.

What are the accepted forms of payment?

At CarGest we accept Visa and MasterCard credit cards, except prepaid cards, to pay for our reservations.

We also accept Visa and MasterCard debit cards if there is enough balance.

Do I need a credit card for car hire at Malaga airport?

You do not need a credit card to make the booking. To make the payment, we accept Visa and Mastercard.

Fuel policy

Is there a penalty if I don't deliver the tank with the same amount of fuel?

If you do not deliver the vehicle's tank full, a charge of € 10 + VAT is applied for the refueling service plus the value of the fuel.

How is the amount of fuel calculated when returning the vehicle?

The unit of measure for the fuel tank will be for each 1/4 full tank of the vehicle.

What is the amount of the fuel tank?

Depending on the model, the amount of fuel may vary.

Deposit cost = Vehicle model (in liters) * Price (€ / liter) + MF. Where:

Vehicle model (in liters): This variable depends on the capacity in liters of the fuel tank of the leased vehicle, which will vary depending on the make and model chosen by the client.

Price (€ / liter): To measure this variable we will take as a reference the average price of the service stations in the province of Malaga (for rentals originating in the peninsula) according to the official rates published on the website of the Ministry of Industry, Energy and Tourism (https://geoportalgasolineras.es). This price will be subject to variations that occur in the market and will be subject to periodic review.

MF (Management fees): € 10 + VAT

What is the equal-fuel return system?

It involves returning the vehicle with the same amount of fuel that it had at the time of collection when starting the rental. In case of not returning with the same amount, the corresponding amount will be charged plus the refueling service.

Is the cost of the fuel tank included in the price of the online reservation?

No. The vehicle delivered will have with a minimum of ¼ fuel. There is no charge for the refueling service and the customer will have to return it with the same amount of fuel. In case of not returning with the same amount, the corresponding amount will be charged plus the refueling service.

Our rates

What does the Premium rate include?

The Premium rate is the best all-inclusive option. It includes a same/same fuel policy, fully comprehensive insurance WITHOUT excess, FREE roadside assistance, unlimited mileage and a FREE additional driver so you can enjoy worry-free travelling.

What does the Standard rate include?

The Standard rate is the best option with excess. Includes equal - fuel policy, damage insurance WITH excess, FREE roadside assistance, unlimited kilometers and a FREE additional driver.

What does the Basic rate include?

The Basic rate is our cheapest option. Includes equal - fuel policy, damage insurance WITH excess, roadside assistance WITH cost and 100 free kilometers per day.

What rates are available in CarGest?

We have three types of rates for you to choose the one that best suits your needs: Basic rate, Standard rate and Premium rate.

All our rates have a free minibus service to transfer customers from the airport to the CarGest office and two hours of courtesy.

How much does it cost to hire a car at Malaga Airport?

On average, car hire at Malaga airport costs 9.59 € per day.

Doubts about lost property

How can I get the object back?

You can come to pick it up at the airport, or you can send a duly identified family member or friend to pick it up, or you can contract the collection through a courier service.

What should I do if I have forgotten an object in the vehicle?

If you have forgotten any personal object in the rental vehicle, you can send an email to booking@cargest.com or call +34 952 173 520, indicating a description of the object, the contract number and the rental dates.

Unfortunately, from CarGest we are not responsible for the loss or damage of personal property left or forgotten in the vehicle during the rental period.

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